Privacy Policy

Information we collect

When you submit our contact or free-inspection form, we collect the information you choose to provide, including your name, email address, phone number, the service you are interested in, and any details you share about your project or property.

We also collect standard technical information automatically when you visit the site, such as your IP address, browser type, device information, referring URL, pages viewed, and how you interact with the site. This information is collected through your browser's request headers and standard server logs.

How we use your information

We use the information you provide to schedule and perform roof inspections, prepare estimates, respond to your inquiry, carry out the work you request, and follow up about your project. We use technical information to operate, secure, and improve the site, prevent fraud and abuse, and comply with our legal obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

Cookies and analytics

We use a small number of cookies and similar technologies that are strictly necessary to operate the site, for example to keep form state and remember basic session preferences. We do not run third-party advertising cookies or marketing pixels on this site.

On pages that contain a form (notably the contact page), we may load Google reCAPTCHA to help us detect and block automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis to distinguish humans from bots. That information is governed by Google's Privacy Policy and Terms of Service, which apply when reCAPTCHA is in use.

You can control cookies through your browser's settings. Disabling strictly-necessary cookies may break parts of the site. If we add additional analytics or advertising tools in the future, we will update this policy and, where required, ask for your consent before activating them.

Text messaging (SMS)

If you provide your phone number and consent, we may send you text messages related to your inquiry, such as scheduling confirmations and follow-ups about your inspection or project. Message frequency may vary, and message and data rates may apply. You can reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

We do not share or sell mobile phone numbers or SMS consent information with third parties for their own marketing purposes.

How we share information

We do not sell or rent your personal information. We share it only with the service providers we use to run our business, for example our customer and lead-management software, our website hosting and analytics provider, our bot-protection provider, and our email and text-messaging providers, and only to the extent they need it to perform services for us. These providers are bound to keep your information confidential and use it only for the purposes we instruct.

We may also disclose information where required by law, to enforce our terms, or to protect the rights, property, or safety of our company, our customers, or others.

Data retention

We retain your information for as long as needed to respond to your inquiry, perform and warranty the work you request, and for legitimate business and legal purposes such as tax, accounting, and dispute-resolution requirements, after which we delete or anonymize it.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. Depending on where you live, you may have additional rights under applicable privacy laws, including the right to receive a copy of your information or to limit certain processing.

To exercise any of these rights, contact us using the details below and we will respond in line with the law that applies to you. We will not discriminate against you for exercising your rights.

Data security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect, including encryption in transit (TLS/HTTPS) and access controls on the systems we use. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Children's privacy

Our site and services are intended for homeowners and property owners and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, our services, or the law. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated more prominently, for example by a notice on the site.

Contact us

Questions about this policy, or want to exercise your rights? Reach us at info@quantumroofingmi.com, (586) 220-7418, or by mail at Quantum Roofing, Warren, MI 48092.